WestwoodTradeLtd is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal data when you use our website or interact with our business.

1. Who We Are

WestwoodTradeLtd is a UK-based wholesale supplier of household products. We are registered in the United Kingdom and operate in accordance with the UK General Data Protection Regulation (UK GDPR).

2. Information We Collect

We may collect and process the following information:

Personal Data

• Name

• Email address

• Phone number

• Business name and VAT number (if applicable)

• Billing and shipping addresses

• Payment information (processed securely via third-party services)

Technical Data

• IP address

• Browser type

• Device type and operating system

• Website usage data (collected through cookies and analytics)

3. How We Collect Data

We collect data when you:

• Register an account

• Place an order

• Contact us via email, phone, or live chat

• Browse or interact with our website (cookies, analytics)

4. Why We Use Your Data

We process your personal data for the following purposes:

• To process and fulfil your orders

• To manage your account and provide customer service

• To send order confirmations and important updates

• To send marketing communications if you’ve opted in

• To improve website performance and customer experience

• To comply with legal and tax obligations

5. Lawful Basis for Processing

Our use of your personal data is based on the following legal grounds:

• Contractual necessity – to process and deliver your orders

• Legal obligation – to comply with regulatory and tax requirements

• Legitimate interests – to improve our services and prevent fraud

• Consent – for marketing emails (which you can opt out of at any time)

6. Sharing Your Information

We do not sell your personal data. We may share it with trusted third parties including:

• Delivery and logistics companies

• Payment processors (e.g., PayPal, Stripe)

• IT and web service providers (e.g., hosting, email platforms)

• Legal or regulatory bodies, if required by law

These parties are required to process your data securely and lawfully.

7. Data Retention

We retain your data for as long as necessary for our legitimate business purposes:

• Customer/order data: up to 7 years (for legal and accounting reasons)

• Marketing preferences: until you withdraw consent

8. Your Rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you

• Correct inaccurate or incomplete data

• Request erasure of your data

• Restrict or object to data processing

• Request data portability

• Withdraw your consent at any time (for marketing communications)

To exercise any of these rights, please contact us at privacy@westwoodtradeltd.co.uk.

9. Cookies

Our website uses cookies to enhance your experience and collect analytical data. You can control your cookie settings through your browser.

For more details, please refer to our [Cookie Policy].

10. Data Security

We implement appropriate technical and organisational security measures to protect your data from unauthorised access, loss, or misuse, including SSL encryption and secure servers.

11. International Transfers

All personal data is stored and processed within the UK. If data is transferred outside the UK, we ensure it is protected through legally compliant safeguards.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised effective date.